Refund policy

Brynels wants you to be thrilled with your hat! However, please note that due to the personalized and often made-to-order nature of our hats, we do not offer returns or exchanges unless there is a fault with the item or it is not what you ordered.

If you receive the wrong hat or find it to be damaged, please contact us immediately at customerservice@brynels.co.uk with photographic evidence of the issue and your order number. We will work with you to find a suitable resolution.

We encourage you to carefully review the product description and measurements before placing your order to ensure you are selecting the perfect hat for you. If you have any questions before purchasing, please don't hesitate to reach out to our customer service team.

Thank you for your understanding.